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ST. LOUIS, MO / ACCESSWIRE / May 14, 2024 / Balto, the first company to provide realtime guidance to contact centers, has been named as a finalist in the Automation Solution of the Year category at this years CCW Excellence Awards.The awards aim to elevate the standards of the contact center industry by recognizing the most innovative companies and topperforming executives for their outstanding co... Lire le communiqué |
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Balto uses generative AI to revolutionize QA call scoringST. LOUIS, MO / ACCESSWIRE / January 25, 2024 / Balto, the first company to provide realtime guidance to contact centers, unveils the latest leap forward in QA automation for contact centers: Balto QA Copilot. Joining a fleet of realtime guidance, coaching, and notetaking tools, Balto QA Copilot allows users to autoscore calls based on nat... Lire le communiqué |
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New Feature Available Now From #1 RealTime Guidance PlatformST. LOUIS, MO / ACCESSWIRE / December 20, 2023 / Balto has added a new layer of visibility to the #1 realtime guidance platform for contact centers: Screen Recording. The feature integrates with RealTime Guidance and is available as an addon for new and existing Balto customers.Screen Recording is an essential piece of modern contact... Lire le communiqué |
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New report explores how growth in AI has changed operational priorities, technological advances, and the agents role.ST. LOUIS, MO / ACCESSWIRE / October 3, 2023 / Baltos Conversation Excellence Lab has released a new report detailing the past, present, and future of contact center AI, and the ROI coming from AI tools.The report, "Distinguishing Real From Hype:... Lire le communiqué |
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New partnership offers a seamless integration experience with leading cloud communication platformST LOUIS, MO / ACCESSWIRE / July 27, 2023 / Balto, a leader in uniting contact center agents with AI for better conversations, today announced it has joined the new... Lire le communiqué |
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ST LOUIS, MO / ACCESSWIRE / July 6, 2023 / Balto, a leader in uniting contact center agents with AI for better conversations, has released a new update to the Balto RealTime Index, a tool that collates trends, insights, and indepth analysis for contact centers. The Index provides actionable insights based on trends surveyed from over 200 million guided calls and currently tracks eight major... Lire le communiqué |
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New integrations rapidly deploy Baltos AIpowered conversation excellence and agent enablement technology to Zoom Phone and Zoom Contact Center.ST LOUIS, MO / ACCESSWIRE / June 20, 2023 / Balto, a leader in uniting contact center agents with AI for better conversations, today announced it has teamed up with Zoom Video Communications, Inc. to bring forth transformative growth oppor... Lire le communiqué |
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